Frequently Asked Questions And Answers

What is Residential Aged Care?

Residential Aged Care is for seniors who can no longer live independently at home. Residential aged care provides accommodation and personalised care 24 hours a day, supporting residents in their health and wellbeing needs. Alongside enabling residents to maintain their independence as much as possible, residential aged care assist with continence management, mobility, medication administration and more.

What does Aged Care Cost?

Costs vary depending on the level of care required, the location in the facility, and the resident’s financial circumstances. This includes a basic daily care fee, a means-tested fee and an accommodation payment or contribution. The basic daily care fee is set by the government and is paid by every resident. This contributes to all care and living expenses. Depending on individual circumstances, there may also be other charges, such as a means-tested care fee and an accommodation payment. During our first initial interview with you, we will go more in depth of what aged care costs will look like for you and your financial situation.

What are the visiting hours?

Visiting hours during the week (Monday through to Friday) are from 8:30am till 4:30pm, on weekends (Saturday, Sunday and Public Holidays) from 10am till 12pm. There is no restriction for how long you visit for. However, we do ask you to arrive during the dedicated hours due to the current requirements when signing in. Once you arrive at our facility, you will need to complete a Rapid Antigen Test (RAT), which is provided at Main Reception. Once your test has a negative result, you will need to take your body temperature on the device at reception and sign in. It is crucial that you sign in an out each visit in case of the event of an emergency.

Are pets allowed at Carinya Home?

While we don’t allow personal pets to reside in the home, we do welcome trained, friendly and clean pets to visit.

Why do people access respite care?

  • To relive any social isolation experienced when living at home.
  • For short-notice support when a carer needs to be away from home or needs an unexpected break.
  • Rests after hospitalisation and/or treatments.

How do I provide feedback or raise a complaint?

At Carinya, we value everyone’s thoughts and the opportunity to resolve any issues that arise. That’s why we have made the process easy to raise a complaint, make a suggestion, share a compliment, or just to have a say. Here are some simple ways you can provide feedback;

  1. Speak to a team member from the area of concern.
  2. Arrange a time to speak with the Clinical Care leader of the area, either by person or by phone. Our CCL’s appreciate the opportunity to work with you to implement your feedback.
  3. You can submit your feedback using the online form or by collecting the form from reception.

When can I submit an application?

Once you have received your ACAT assessment, you can begin the application process. To apply for an ACAT assessment, please head online to the My Aged Care website.

How are my assets and income assessed?

The combined Income and Assessment form (SA457) is an extensive questionnaire with over 140 questions about what you and your partner/spouse own and earn. It is important to understand that you are considered to own half of your assets with your partner/ spouse, regardless of who holds the title to the assets. As part of the assessment, you will be asked to provide details of all assets owned by the two of you.

Do I need a Power of Attorney?

A Power of Attorney is a legal document that appoints someone else to act on your behalf in matters of money and property. You can get further advice about preparing a Power of Attorney from a solicitor, a community legal centre, a state or territory trustee company, or your local magistrate’s court. We strongly encourage all residents to consider appointing a Power of Attorney prior to moving into care so that you have a trusted person in place to make decisions in the event that you are unable to make them for yourself.

What services do you provide in Residential Aged Care?

The range of care and services varies according to the needs of the resident. For all residents however, the following are provided;

  • Staff will always provide help, including emergency situations.
  • Assistance with daily activities such as bathing, showering, dressing and mobility.
  • Assistance with medications.
  • Meals and refreshments, considering special dietary needs.
  • Basic furnishings including curtains, chairs, beds, bed linen, bath towels, soap and toilet paper.
  • Laundry service, cleaning service and maintenance of buildings and grounds.

We are proud of Carinya Home

Our residents form the heart of the Carinya community. All we do is centered around their comfort and care. Our place is where loved ones are welcomed and residents enjoy all of life’s possibilities. Welcome to Carinya Home.

© Carinya Home 2023

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