Once received, your feedback will be processed through to the Quality Manager who will liaise with our senior team regarding your feedback.

Compliments and thank yous received will be communicated and shared with the work areas and/or staff members that the recognition was directed to.

Receipt of complaints and suggestions will be acknowledged within 3 business days and will detail the next steps we are taking.

We aim to resolve all complaints with 14 days, with the initial investigation completed within 7 days.

If you wish to take further action or would like help understanding your rights, external services are available to help.

• Aged Care Quality and Safety Commission (ACQSC) – www.agedcarequality.gov.au
• Older Persons Advocacy Network (OPAN) – https://opan.org.au

Your feedback can be provided to us in one of three ways.

1. You can complete and submit the below form.
2. You can collect a printed copy of our feedback form from our main reception – or download a copy here. Completed feedback forms can be placed in the feedback box located at main reception or handed to reception staff. If you wish your feedback to remain anonymous, then this is the best option for you.
3. . Alternatively, feedback may be submitted via email, phone or mail using the below details:
   • admin@carinyahome.org.au
   • PO Box 522, Atherton QLD 4883
   • (07) 4091 2177

Our Complaints Handling Guide can be accessed here.