Carinya values and welcomes all feedback to help us improve our services. Once submitted, your feedback
is processed through to the Quality Coordinator who will liaise with our Senior Team regarding your feedback.

Compliments and thank yous received will be communicated and shared with the work areas and/or staff members that the recognition was directed to.

Receipt of complaints and suggestions will be acknowledged within 3 business days and will detail the next steps we are taking. We aim to resolve all complaints within 14 days, with the initial
investigation being completed within 7 days.

If we are unable to resolve a complaint within 14 days, a senior team member will, prior to the end of the 14 day period, make contact to advise of the reason for the delay and advise of the new target resolution date

If you wish to take further action or would like help understanding your rights, external services are available to help.

• Aged Care Quality and Safety Commission (ACQSC) – www.agedcarequality.gov.au
• Older Persons Advocacy Network (OPAN) – https://opan.org.au

We welcome your feedback and encourage you to share your comments, suggestions or concerns with us.

You can provide feedback by:

• Scanning the QR code below
• Speaking directly with a staff member
• Contacting our Director of Care in person or in writing
• Collecting a printed feedback form from our main reception
• Completing our online feedback form by Clicking Here

You may provide feedback anonymously if you wish.

Alternatively, you can contact us using the details below:

Email: admin@carinyahome.org.au
Phone: (07) 4091 2177
Mail: PO Box 522, Atherton QLD 4883

Our Complaints Handling Guide can be accessed here.